Log A Support Call

Please fill in the form below with as much detail as possible (blue bold headings are required fields).
A support consultant will contact you shortly.

Support Form

Blue fields are required*
Customer*
Pronto Dataset*
(Company Code - 001, 002, etc.)
Your Name*
Direct Phone No*
Your Email*
Your Reference*
Needs to be unique everytime
Short Description*
Urgency*
Functionality*
(General Ledger, AP, Plant Maintenance, etc.)
Pronto Version*
Xi Function Code
(eg. AR.001 – Lower right corner of Pronto screen)
Can you reproduce the problem?*
Is Screen Customiser used?*
Attach file
(3MB limit)
File Upload

This form is just an example fallback for the unobtrusive behaviour of FancyUpload. If this part is not changed, something must be wrong with your code.


    Allowed Formats: doc,docx,pdf,zip,rtf,txt,jpg,png,gif,xls,xlsx,xml
    F9 Screen print attached?*
    Use the Attach file option to add F9 screen print
    Additional screen prints attached?*
    Use the Attach file option to add additional screen prints
    Extra Details
    Maximum of 900 characters
    Business Impact
    Maximum of 500 characters

    Name

    Email*

    Comment*